Cancellation policy

How our subscription work:
Your subscription renews automatically at your selected frequency. You’ll be charged when your next order processes, and we’ll roast + ship shortly after.

Manage anytime:
You can skip, pause, cancel, or change frequency anytime from your subscription management link (included in your confirmation email / customer portal).

Small-roaster note (the human part):
We’re a small Seattle operation, roasting in small batches. If you need to make a change for the next shipment, please do it at least 48 hours before your next order processes—once we start roasting/packing, it may be too late to stop that cycle.

If something’s off:
We’re always happy to make it right. If your order arrives damaged, missing, or incorrect, message us within 7 days of delivery and we’ll take care of you (replacement, reship, or store credit—whatever makes sense).